The following terms and conditions explain how you may use this Website, www.unipharmagroup.co.uk, and all associated web pages (the Site).
Please read the following terms and conditions carefully before you use and buy anything on our Site.
Please note that these terms and conditions may be varied from time to time, and by accessing and using this Site or otherwise indicating your consent, you acknowledge, accept and agree to be bound by these terms and conditions, and the documents referred to in them. If you do not agree with or accept any of these terms, you should stop using the Site immediately.
We will not file the details of this Agreement with any relevant authority.
UniPharma Holding Ltd uses reasonable care compiling and presenting the information found on this web site. All other information is supplied for information only and you should seek further guidance and make independent enquiries before relying upon it. The information included in this web site has been compiled from a variety of sources and is subject to change without notice.
UniPharma Holding Ltd makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, adequacy, suitability or operation of this web site, or of the information it contains, nor that the information has in any way been verified by UniPharmaGroup.
UniPharma Holding Ltd makes no representation or warranty as to the final terms and duration of any appointment obtained through this website. To the extent permitted by law, UniPharma Holding Ltd excludes all warranties implied by operation of law. If an implied warranty cannot be excluded, the liability of UniPharma Holding Ltd shall be limited to (at its option) the resupply of services or the cost of having the service resupplied by a third party.
By accessing this website, you assume the risk that the information on this web site may be incomplete, inaccurate, out of date or may not meet your requirements, and agree to be bound by these terms.
To the extent permitted by law, UniPharma Holding Ltd does not warrant that data available for downloading from this web site will be free of worms, viruses, Trojan horses or any other computer code that may manifest any destructive property.
Content Means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site.
Unwanted Submission Has the meaning given to it in clause 6.1.
Terms and conditions of supply Means the terms and conditions that will apply to you ordering goods using the Site.
We, us or our Means UniPharma Holding Limited. References to us in these terms also include our group companies from time to time.
You or your Means the person accessing or using the Site, its Content, our Products and Services.
In this Agreement, a reference to:
1.1 A statutory provision includes a reference to the statutory provision as modified or re-enacted or both from time to time whether before or after the date of this Agreement and any subordinate legislation made under the statutory provision whether before or after the date of this Agreement;
1.2 A document is a reference to that document as modified or replaced from time to time
1.3 The singular includes the plural and vice versa (unless the context otherwise requires)
1.4 A clause or schedule, unless the context otherwise requires, is a reference to a clause of or schedule to this Agreement; and
1.5 The words “other”, “includes”, “including”, “for example” and “in particular” shall not limit the generality of any preceding words and any words, which follow them, shall not be construed as being limited in scope to the same class as the preceding words where a wider construction is possible.
2 Using the Site
2.1 The Site is for commercial use only.
2.2 If you buy goods on our Site you agree to be legally bound by:
2.2.1 Our Terms and Conditions and any documents referred to in them;
2.2.2 Extra terms which may add to, or replace some of, this contract (this may happen for legal, regulatory or security reasons); and
2.2.3 Specific terms which apply to certain goods.
2.3 You agree that you are solely responsible for:
2.3.1 All costs and expenses you may incur in relation to your use of the Site; and
2.3.2 Keeping your password and other account details confidential.
2.4 If you access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.5 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at [email protected]
2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Website terms and conditions, any terms or policies to which they refer or any applicable law.
3 Rights and Responsibilities
This Agreement sets out your legal rights and responsibilities, our legal rights and responsibilities, and key information required to be provided under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce Regulations 2002. In this Agreement:
• We, us or our means UniPharma Holding Limited (the Supplier/Agent) for UK and Ireland customers; Unitas Pharma Ghana (the Supplier/Agent) for Ghana customers; Unitas Pharma for Nigeria Customers; Unitas Pharma for Qatar Customers; and
• You or your means the person using our Site to buy goods from us.
3.2 Corporate Information
UniPharma Holding Ltd is a company registered in England with subsidiaries registered in Ghana & Nigeria
Its registered offices are
England: UniPharma Holding Ltd. SVS House, Oliver Grove, London, SE25 6EJ and the company registration number is 11619738. VAT No. 308 4751 02
Ghana: Unitas Pharma Ghana Ltd. 9 NTHC Estates, East Legon, East Legon Road, Accra and the company registration number is CS330352018 VAT pending
Nigeria: Unitas Pharma Nigeria Ltd. 73 Ogunusi Street, Omele Estate, Ikeja, Lagos and the company registration number is and the company registration number is RC 1535689 VAT No. 21131545-0001
3.3 Regulatory organisations
We are registered with following organisations:
• Information Commissioner’s Office (ICO): under Notification Number A8763290: For more information, click here: https://ico.org.uk/for-organisations/in-your-sector/health/
• National Institute for Health and Care Excellence (NICE): For more information, click here: https://www.nice.org.uk/
• Tissue Viability Society (TVS): For more information, click here: https://tvs.org.uk/
• European Wound Management Association (EWMA): For more information, click here: https://ewma.org/
3.4 Supply of medication
Various vetted courier companies to ensure safe and fast distribution to the customer’s location supply all our products.
3.5.1 Warranties by You
a. You warrant and undertake to complete our online order form truthfully and honestly, revealing and disclosing all relevant information to the best of your knowledge.
b. This Agreement becomes immediately void if you answer any question untruthfully.
3.5.2 Warranties by Us
We warrant and undertake, that a company employee for the purpose of dealing with your request will only view your order form.
3.6 Description of product
The description of the product is not subject to prescription.
The price is subject to list price, discount and order quantity.
3.8 Ordering goods from us
3.8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
a. Are of satisfactory quality;
b. Are fit for purpose; and
c. Match the description, sample or model.
3.8.2 We must provide you with goods that comply with your legal rights.
3.8.3 If you are under the age of 18 you may not buy any goods from the site. If we are notified that you are under 18 or were under 18 when you entered, attempted or attempt to enter into any transactions on our site (“under age”), we will immediately prevent you from entering into any transactions or using your account or obtaining any medication from our site. We shall investigate the claim that you are or were under age, including whether in fact you have been using our service for or at the behest or on behalf of another person, and we will notify relevant authorities, whether they be your parents, guardians or regulatory bodies that you have sought to use or used our site while you were or are under age.
3.8.4 You place an order on the Site by completing the order form and payment which is reviewed and assessed by a sales representative. The Company may then issue an invoice and the product dispensed upon receipt of payment. Please read and check your order carefully before submitting it.
a. The maximum order amount is 20 bottles (or 2 boxes of 10 bottles)
b. Any orders over 20 bottles have to be dealt with directly with one of our sales executives to discuss payment and possible credit terms and seperate Sales Agreement will be put in place.
3.8.5 When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.8.6 We may contact you to say that we do not accept your order. This may be for the following reasons but not limited to:
a. We cannot authorise your payment;
b. You are not allowed to buy the goods from us;
c. You have ordered too many goods within a specific period of time;
d. Your order is over the maximum agreed order amount
e. There has been an error in the pricing or description of the goods.
3.8.7 Your order is accepted only when you receive an email confirmation of the order. At this point a legally binding contract will be in place between you and us and we will commence packaging and dispatching your order.
3.8.8 Should we not be able to fulfil your order for any reason a full reimbursement of any monies paid will be made or other more acceptable alternatives as both parties agree to.
3.8.9 The packaging of the goods may be differing from that shown on the Site.
3.8.10 Nothing in this Agreement affects your legal rights under the various relevant Acts.
3.9.1 We accept direct bank transfers and the following debit and credit cards: Visa, Visa Electron and MasterCard. We do not accept cheques.
We also accept bank transfers to
Account Name: Unipharma Holding Ltd
Sort Code: 608371
Account Number: 60809132
3.9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3.9.3 Your credit card or debit card will only be charged once an order has been placed and accepted. Goods will only be dispatched once payment have cleared.
3.9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
3.9.5 The price of the goods Is in currency :
a. Pounds sterling (£)(GBP);
b. Euro (€) (EUR);
c. Other European currency; or
d. Other non-European currency.
3.9.6 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clause 3.10.13.
3.10 Delivery and Refund Policy
3.10.1 Your order is sent by a courier service or by post, depending on the delivery method you chose when placing the order.
3.10.2 The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
3.10.3 We will let you have a revised estimated date for delivery of the goods if something happens which is outside of our control and affects the estimated date of delivery.
3.10.4 Orders are discreetly packaged with no mention of the products enclosed or company details to ensure privacy and discretion. You may choose to have your delivery sent to your work address or to another address that is more convenient to you.
3.10.5 Delivery of the goods will take place when we deliver them to the address that you gave to us.
3.10.6 Once a package has been shipped by one of our shipping services/agents we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.
3.10.7 You are responsible for the goods when delivery has taken place. The risk in the goods passes to you when you take possession of the goods.
Right to cancel and Refund
3.10.8 You have the right to cancel your order up to the point when your order is dispatched. 3.10.9 The Company must destroy the product within 60 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your product to be redelivered by the shipping service/agents in the event that you were unable to accept receipt of it, the company can resend your medication to the same, or a different address provided this happens within the 60-day window.
3.10.10 You have the right to cancel your order at any time prior to dispatch and you will be entitled to a full refund of any monies paid. However, should you cancel the order after we have despatched there will be no refund available as the products will be deemed unsellable.
3.10.11 In the event of a refund, the refund will be made by the same method used to pay for the order. Please note that it can take several business days for the refund to be acknowledged by your credit card company. Your statutory rights are not affected during this period.
3.10.12 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions and such discretion to be exercised only within the confines of the law.
3.10.13 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
3.10.14 If this contract is ended it will not affect our right to receive any money that you might owe to us under this contract.
Should you wish to exercise your right to cancel any order please email Customer Services on: [email protected]
3.10.14 Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances:
Exceptions to the right to cancel
13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Therefore, in terms of this exception, you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.
4 Ownership and Intellectual Property Rights
4.1 We own this Site and all Intellectual Property Rights in it including but not limited to any Content. Intellectual Property Rights mean rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other Intellectual Property Rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these terms and conditions. This means, for example, that we remain owners of them and free to use them as we see fit.
4.2 All material contained and presented on this Site, including but not limited to text and graphics is our copyright or similar rights, unless otherwise expressly stated. We reserve all its rights and strictly forbid any unauthorised use or duplication. Any statutorily authorised rights to print or download are strictly limited for your sole personal use. No material, however, can be used for any commercial purpose whatsoever.
4.3 The use of any trademarks on the Site is strictly prohibited unless you have our prior written permission. Any copies of the pages of this Site which you save, by any means whatsoever can only be used for subsequent viewing purposes or to print extracts for personal use. Unless otherwise expressly permitted in writing, you may not create a database in any form whatsoever of these webpages.
4.4 You agree not to adjust, to try to circumvent, or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
4.5 Nothing in these terms and conditions grants you any legal rights in the Site other than as necessary to enable you to access the Site.
Trademark and Patent
PATHELEN® Wound Powder is a trademarked and Patented medical device owned by Pathelen Health Care AG, Switzerland PATHELEN® Hybrid Vet is a trademarked and Patented medical device owned by Pathelen Health Care AG, Switzerland
PATHELEN® Hybrid is a trademarked and Patented medical device owned by Pathelen Health Care AG, Switzerland
Swissmedic Registered under CH-201805-0002 (EMA)
All PATHELEN® products are developed and manufactured by Pathelen Health Care AG, Switzerland
6 Submitting information to the Site
6.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
6.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6.3 We may disclose your information to a third party as part of a sale or initial public offering of the assets of UniPharma Holding Ltd or any subsidiary, division or affiliate of UniPharma Holding Ltd, or as the result of a change in control of UniPharma Holding Ltd or any one of its affiliates, subsidiaries or divisions, or in preparation for any of these events. Any third party to which UniPharma Holding Ltd transfers or sells assets to will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Agreement.
6.4 By using this website and giving your information to us, you indicate consent to us, our group and third parties collecting and using your personal information in accordance with the terms set out in this Agreement.
6.5 We will only use the information that we collect about you lawfully and in accordance with the relevant Acts.
6.6 Log files: We use IP addresses to analyse trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. IP addresses are not linked to your personally identifiable information.
6.7 We do not collect any sensitive information about you on our website.
7 Accuracy of information and availability of the Site
7.1 We do not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of any of the information on this Site. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
7.2 We may suspend or terminate operation of the Site at any time as we see fit.
7.3 Any Content is provided for your general information purposes only and to inform you about us, our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
7.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
8 Hyperlinks and third-party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.
9 Limitation on Our liability
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
9.1.1 Losses that:
a. We’re not foreseeable to you and us when this contract was formed, and
b. That were not caused by any breach on our part;
9.1.2 Business losses; and
9.1.3 Losses to non-consumers.
9.2 Any reliance you place upon any material on this Site will be at your sole risk. We reserve the right in our sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the material without notice.
9.3 Our services and information do not constitute any form of advice or recommendation by us and are not intended to be relied upon by you in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision.
9.4 Our services and the materials on this Site are provided by us on an “as is” basis, and we expressly disclaim any and all warranties (subject to clause 3.5.2 above), express or implied, to the extent permitted by applicable law.
9.5 To the fullest extent permitted by applicable laws, we hereby exclude liability for any claims, loss, demands or damages of any kind whatsoever with respect to our services, information and materials given by us including, without limitation, direct, indirect, incidental or consequential loss or damages, The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.
9.6 Your visit to and use of this Site and any dispute over liability is subject to these disclaimers under this Clause 9 and the laws of England and Wales and other international jurisdictions.
10 Privacy Statement
10.2 We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this Site, we ask you to register on it by requiring you to enter your personal information, including ‘sensitive personal data’ as defined by the General Data Protection Regulation (GDPR) (EU) 2016/679 (‘the Regulation’). We will not release to any third party any personally identifying information obtained in this way, without your prior consent. We will only use the information that we collect about you lawfully and in accordance with the Regulation.
10.3 In respect of the aforementioned ‘sensitive personal data’ by accepting this Agreement, you grant us explicit consent to collect and release such data to select parties including third parties. We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the better administration of the Doctor’s consultation.
10.4 The personal information that we hold will be held securely in accordance with our internal security policy and the law and to make sure your personal information remains confidential, we communicate these privacy guidelines to all of our employees.
10.6 For credit card payments, we use a secure SSL/256 bit encryption.
10.7 Cookies are used on www.unipharmagroup.com/ for purposes of improving quality.
10.8 In accordance with the Privacy & Electronic Communications Act passed into law on 11 December 2003, we do not send random (third party) marketing emails to personal email addresses (spam).
10.10 You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information, and you consent to have your identity verified using credit data information sourced on behalf of us by third party providers that we may use from time to time.
10.11 Your visit to and use of this Site and any dispute over privacy is subject to this Privacy Statement and the laws of England and Wales and other international jurisdictions.
11 Events beyond Our control
We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes, pandemics, breakdown of systems or network access, or flood, fire, explosion, accident or other natural disasters.
No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.
13.1 We will endeavour to resolve any disputes with you quickly and efficiently using our internal complaint handling procedure.
13.2 Please contact us as soon as possible if you are unhappy with:
13.2.1 The goods;
13.2.2 Our service to you; and
13.2.3 Any other matter.
13.3 If you are dissatisfied with the outcome of your complaint, you can visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06. You can also contact the Medicines and Healthcare products Regulatory Agency (https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency) and the General Pharmaceutical Council (https://www.pharmacyregulation.org/raising-concerns).
14 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
This contract is governed by the laws of England and Wales or in the international jurisdiction where goods are ordered and is subject to the jurisdiction of the courts of England and Wales and other international jurisdictions.
This Agreement and all acts, transactions, disputes and controversies arising hereunder or relating hereto, and all rights and obligations of the parties shall be governed by, and construed in accordance with, the laws (and not the conflict of laws rules) of England and other international jurisdictions.
If you have any questions or queries, please contact us at [email protected]
16 Copyright Notice
All information and images incorporated within this website are UniPharma Group 2020©.